Knowledge Base
Answers to Common Questions
Everything you need to know about your Lumos email migration and our services.
Advernology Service is an email migration platform that helps former Lumos internet customers keep their email addresses when Lumos transitions them off their service.
After you purchase a plan, our team sets up your email address on our hosting platform. Your address stays exactly the same — you just access it through a new provider. We send you setup instructions once complete.
Our migration process is designed to preserve continuity. We recommend acting quickly before your Lumos service ends to avoid any gap in service.
You can use any standard email client — Outlook, Apple Mail, Thunderbird, Gmail (as external account), or our webmail interface. We provide full setup instructions.
For domain registration and management, we partner with Spirit Domains. Visit spiritdomains.com to register or manage your domains.
Email us at support@advernologyservice.com and we will respond within one business day.